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Acceptable Use Policy

This Acceptable Use Policy (“AUP”) establishes the rules governing the use of telecommunications, voice, SIP, numbering, messaging, network, and related services provided by Siptra Telecom LLC (“Siptra Telecom,” “we,” “us,” or “our”).

This AUP applies to all customers, users, agents, employees, contractors, and other persons who access or use services through a Siptra Telecom account.

By accessing or using our services, you agree to comply with this AUP and to ensure that all persons using services through your account comply with it.

Effective Date
September 26, 2026

1. Purpose

This AUP is intended to protect Siptra Telecom, our customers, telecommunications networks, carriers, service providers, and the public from unlawful, fraudulent, abusive, disruptive, or otherwise inappropriate use of our services.

 

Customers must use Siptra Telecom services responsibly and in accordance with all applicable laws, regulations, industry requirements, and contractual obligations.

2. Lawful Use

You may not use Siptra Telecom services for any activity that violates applicable local, state, federal, or international law or regulation.

Prohibited activities include, but are not limited to:

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  • Fraud or attempted fraud.

  • Telecommunications fraud.

  • Identity theft or impersonation.

  • Harassment, threats, or abusive communications.

  • Distribution or facilitation of unlawful content.

  • Illegal solicitation.

  • Unauthorized interception of communications.

  • Circumvention of telecommunications regulations.

  • Activities designed to facilitate or conceal unlawful conduct.

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Customers are responsible for ensuring that their use of the services complies with laws applicable to their operations and the jurisdictions in which they conduct business.

3. Voice and VoIP Services

Siptra Telecom voice and VoIP services may not be used to originate, transmit, terminate, route, or facilitate unlawful or fraudulent voice traffic.

Prohibited uses include:

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  • Fraudulent calling;

  • Illegal robocalling;

  • Caller ID spoofing intended to deceive, defraud, cause harm, or unlawfully conceal the identity of the caller;

  • Artificially generated or manipulated traffic intended to create improper charges or revenue;

  • Toll fraud or toll bypass;

  • Traffic pumping or access stimulation schemes where prohibited;

  • Unauthorized call routing;

  • Unauthorized gateways;

  • Call routing intended to circumvent applicable regulatory or carrier requirements;

  • Deliberately falsifying call-origin information;

  • Using numbers without authorization from the applicable subscriber, provider, or rights holder;

  • Any calling activity that violates applicable telemarketing or consumer-protection laws.

4. Caller ID and Numbering Resources

Customers must use telephone numbers, DIDs, toll-free numbers, caller identification information, and other numbering resources lawfully and only where authorized.

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You may not:

  • Transmit false or misleading caller identification information for unlawful or fraudulent purposes;

  • Use a telephone number that you are not authorized to use;

  • Misrepresent the identity of a business or caller;

  • Use numbering resources to facilitate fraud, impersonation, harassment, or deception;

  • Resell, transfer, manipulate, or use numbering resources contrary to applicable rules or agreements;

  • Use numbers in a manner that violates applicable numbering regulations or carrier requirements.

 

Siptra Telecom may require documentation or other information reasonably necessary to verify identity, business use, or authorization to use particular numbering resources.

5. Robocalls and Telemarketing

Customers conducting automated calling, prerecorded calling, telemarketing, lead generation, or similar campaigns are responsible for complying with all laws and regulations applicable to those activities.

 

This includes obtaining any consent required by law, honoring applicable opt-out or do-not-call requirements, maintaining appropriate records, and making required caller or business disclosures.

 

Siptra Telecom services may not be used for unlawful robocalling, deceptive telemarketing, fraudulent lead generation, or campaigns designed to evade consumer-protection requirements.

6. Messaging and SMS

Where Siptra Telecom provides SMS, MMS, or other messaging functionality, customers must comply with applicable laws, industry standards, carrier requirements, registration requirements, and consent rules.

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Customers may not use the services to send:

  • Unsolicited or unlawful bulk messages;

  • Messages to recipients without required consent;

  • Fraudulent, deceptive, or misleading messages;

  • Phishing or impersonation messages;

  • Messages containing unlawful content;

  • Messages designed to evade filtering, registration, or carrier controls.

 

Where applicable, customers are responsible for required campaign registration, sender identification, consent management, and opt-out mechanisms.

7. Spam and Unsolicited Communications

Siptra Telecom services may not be used to send or facilitate unlawful unsolicited communications or spam.

 

Customers may not use the services to:

  • Send unlawful unsolicited bulk communications;

  • Facilitate spam campaigns;

  • Harvest contact information without authorization;

  • engage in deceptive marketing practices;

  • Circumvent spam-prevention or abuse-detection systems.

8. Fraud and Artificial Traffic

Customers may not use Siptra Telecom services to create, facilitate, disguise, or benefit from fraudulent or artificially generated telecommunications traffic.

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Prohibited conduct includes activity intended to manipulate billing, termination charges, traffic volumes, compensation arrangements, or network measurements.

 

Siptra Telecom may investigate unusual traffic patterns and may restrict services where traffic presents a reasonable fraud, abuse, security, carrier, or regulatory risk.

9. Network Abuse and Security

Customers may not use Siptra Telecom services in a manner that compromises the security, availability, performance, or integrity of our systems or those of another party.

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Prohibited activities include:

  • Denial-of-service or distributed denial-of-service attacks;

  • Unauthorized network scanning or probing;

  • Introduction or distribution of malware or malicious code;

  • Attempting to circumvent authentication or security controls;

  • Unauthorized access to accounts, systems, networks, or data;

  • Interference with network operations;

  • Excessive or abnormal activity intentionally designed to impair service;

  • Exploitation of vulnerabilities without authorization.

10. Impersonation and Misrepresentation

You may not use Siptra Telecom services to impersonate another individual, company, organization, governmental entity, or other party without authorization.

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You may not falsely represent your identity, affiliation, authority, business, caller identity, or the origin or purpose of communications.

11. Account Security

Customers are responsible for maintaining the confidentiality and security of account credentials, SIP credentials, passwords, API credentials, equipment, and other means of accessing Siptra Telecom services.

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Customers should take reasonable precautions to prevent unauthorized access or use.

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You are responsible for activity conducted through your account to the extent permitted by applicable law and your service agreement.

 

You should promptly notify Siptra Telecom if you become aware of suspected unauthorized access, credential compromise, fraud, or other misuse involving your account.

12. Resale and Third-Party Users

If you are authorized to resell Siptra Telecom services or make them available to your own customers, employees, contractors, or other end users, you are responsible for ensuring that those users comply with this AUP and applicable law.

 

You may not knowingly permit a third party to use your account or services for conduct prohibited by this AUP.

13. Network and Service Integrity

Customers must not use the services in a manner that materially interferes with the normal operation of Siptra Telecom's network, upstream carriers, downstream providers, interconnected networks, or services used by other customers.

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Siptra Telecom may implement reasonable technical measures to protect service quality, network security, carrier relationships, and network integrity.

14. Monitoring and Investigation

Siptra Telecom may monitor network and service activity to the extent reasonably necessary and permitted by law for purposes including network operation, security, fraud prevention, abuse detection, troubleshooting, regulatory compliance, and enforcement of this AUP.
 

We may investigate suspected violations and may request information or documentation reasonably necessary to evaluate potentially unlawful, fraudulent, abusive, or unauthorized activity.
 

Customers agree to reasonably cooperate with such investigations.

15. Suspension or Termination

Siptra Telecom reserves the right, subject to applicable law and contractual obligations, to restrict, suspend, or terminate services when we reasonably determine that:

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  • This AUP has been violated;

  • Services are being used for fraudulent, abusive, or unlawful activity;

  • Activity creates a material security or network risk;

  • Continued service could expose Siptra Telecom or another provider to regulatory, legal, financial, or operational risk;

  • A carrier, network provider, governmental authority, or other authorized party requires appropriate action;

  • Immediate action is reasonably necessary to protect customers, networks, or the public.

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Depending on the circumstances, actions may include investigating the activity, blocking particular traffic or destinations, restricting functionality, suspending an account, or terminating service.

16. Reporting Abuse

If you believe Siptra Telecom services are being used for fraud, spam, unlawful calling, network abuse, impersonation, or another violation of this AUP, please report the matter to us.

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When possible, reports should include sufficient information to allow us to investigate the activity, such as relevant telephone numbers, dates and times, call or message information, and a description of the suspected violation.

17. Compliance With Laws and Regulations

Customers are responsible for complying with all laws and regulations applicable to their use of Siptra Telecom services, including applicable telecommunications, privacy, consumer-protection, telemarketing, messaging, and data-protection requirements.

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Nothing in this AUP authorizes any use of Siptra Telecom services that would otherwise be prohibited by law.

18. Changes to This Acceptable Use Policy

Siptra Telecom LLC may modify this AUP from time to time to reflect changes in our services, network practices, legal requirements, industry standards, or security considerations.

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Updated versions may be posted on our website with a revised effective date. Continued use of the services following an update is subject to the updated AUP to the extent permitted by applicable law and the applicable service agreement.

19. Contact Information

Questions or reports regarding this Acceptable Use Policy may be directed to:

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Siptra Telecom LLC
1990 W Camelback Rd Ste 101
Phoenix, Arizona 85015
United States

 

Email: contact@siptratel.us
Phone: +1 (351) 216-1688

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